RETURN POLICY

Last updated: October 27, 2026

Scope and return period

This policy applies to purchases from Nuvoriaxn at nuvoriaxn.com. Nuvoriaxn is operated by Zhongshan Lianke Youpin Technology Co., Ltd., the seller of record.

You may request a return within 30 calendar days after delivery. After we approve the request, send the return within 14 calendar days. The return does not need to reach our warehouse within the original 30-day request period if it was requested and dispatched within these respective periods.

Condition and exceptions

For a change-of-mind return, the item must be unused, unworn and unwashed, with its original tags, accessories and packaging where supplied, and accompanied by an order number or other proof of purchase. Reasonable inspection to identify an item does not by itself remove rights provided by law.

Personalized or made-to-order items, gift cards and sealed hygiene-sensitive items after their seal has been broken are excluded from change-of-mind returns only when the applicable restriction was clearly disclosed before purchase. Ordinary sale items are not automatically excluded. These limitations do not apply to damaged, defective, incorrect or materially misdescribed products or restrict mandatory consumer rights.

How to start a return

Email service@nuvoriaxn.com with your order number, the item, the reason for return and supporting photographs where relevant. We aim to respond within 1-2 business days. After approval, we provide the full return address and packing instructions. Use a trackable service and retain proof of dispatch. If you have already sent a return without instructions, contact us so we can help locate it; lack of prior authorization does not override statutory rights.

Return destination

Our return warehouse is located in China. The complete warehouse address is provided by customer support after approval. It is different from our registered business address. Do not send returns to the company registration address or the parcel sender address unless support specifically instructs you to do so. Change-of-mind returns require international shipping to China, which may be costly; obtain a carrier quote before sending the parcel.

Costs and refund amounts

For a change-of-mind return, you pay tracked return postage to China and any applicable return shipment charges. We refund the price paid for the returned merchandise and corresponding refundable tax. The original US$5.99 standard shipping fee, if paid, is non-refundable except where applicable law requires otherwise. We charge no restocking fee. Orders that qualified for free shipping are not charged an original shipping fee retrospectively, including when a partial return reduces the retained order value below US$49.00.

For an item that is damaged, defective, incorrect or materially different from its description, we cover necessary return shipping and provide an appropriate replacement or refund at no additional cost to you. We will provide a prepaid method or agree reimbursement of reasonable tracked postage before you ship. If the affected order is fully refunded because of our error, the refund includes the original shipping fee and applicable tax. For a partially affected order, we refund applicable charges attributable to the affected item as required by law. Do not pay additional return fees for such a claim without first contacting us to arrange the return method.

Damage, missing items and product problems

Please contact us promptly after noticing a problem and provide your order number and available evidence. Keeping the packaging can help a carrier investigation, but we do not impose an arbitrary short reporting deadline that removes your legal rights. We assess the issue and arrange a replacement, repair where suitable, or refund according to the circumstances and applicable law. A warehouse return may not be needed for every claim.

Inspection and refunds

We inspect returned items within 3 business days after receipt and email the decision. If a return cannot be accepted, we explain the reason and available next steps. Approved refunds are issued to the original payment method within 5 business days after approval. The payment provider may take an additional 5-10 business days to display the credit. These issue and posting periods also apply when we approve a refund without requiring a return. Contact us if the credit is missing after the additional posting period.

Exchanges and cancellations

For a change-of-mind exchange, request a return and place a separate order for the desired item. Replacement arrangements for faulty or incorrect goods are handled directly by support without an additional charge.

Cancellation and order changes are available before dispatch. There is no cancellation fee. We issue a full refund for a cancelled order to the original payment method within 5 business days after approval; the payment provider may take an additional 5-10 business days to display it. After dispatch, follow the return process. If we cannot dispatch within the stated processing period, we will provide a revised dispatch date and offer cancellation for a full refund.

Contact information

Legal company name: Zhongshan Lianke Youpin Technology Co., Ltd.

Registered business address: Unit 2, Ground-floor Shop 108, Buildings 17-22, Qingfeng Garden, No. 222 Guangcheng Road, Jixi Community, Xiaolan Town, Zhongshan, Guangdong, China.

Email: service@nuvoriaxn.com

Phone: +86 760-87898203

Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET, observing EST or EDT as applicable), excluding U.S. federal holidays.

We aim to respond within 1-2 business days.