FAQ
Last updated: October 27, 2026
Who sells products through Nuvoriaxn?
Nuvoriaxn is operated by Zhongshan Lianke Youpin Technology Co., Ltd., the seller of record for purchases made at nuvoriaxn.com. The company is registered in China.
Where do you deliver?
We currently accept delivery orders for the 48 contiguous United States and Washington, D.C. We do not currently deliver to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses or destinations outside this service area.
How long will my order take?
Order processing takes 1-3 business days after payment confirmation. Standard shipping takes an estimated 7-12 business days after dispatch, giving an estimated total of 8-15 business days from payment confirmation to delivery. These are estimates, not guaranteed arrival dates. Business days are Monday through Friday, excluding U.S. federal holidays. If a disruption affects your order, we will provide an update. If we cannot dispatch within the stated processing period, we will offer a revised dispatch date and the option to cancel for a full refund.
Where will my order ship from?
Orders are fulfilled through facilities in China and shipped internationally to the United States. We do not represent these orders as shipping from a U.S. warehouse.
What are the delivery charges?
Standard shipping costs US$5.99 for orders below US$49.00. Standard shipping is free for orders of US$49.00 or more. The threshold is based on the merchandise subtotal after discounts and before tax or shipping. We do not currently offer expedited shipping. Applicable sales tax is shown at checkout. We cover import duties and customs clearance charges for the supported U.S. destinations; no additional import payment is required from the customer upon delivery.
How can I track my parcel?
We email tracking details after dispatch. Allow 1-3 business days for the first carrier scan. If tracking remains unchanged for 7 business days, the estimated delivery period has passed or a parcel marked delivered cannot be found, contact us with your order number. We will investigate and arrange a replacement or refund where appropriate. A delivered scan alone does not automatically close a missing-parcel claim.
Can I cancel or change my order?
Contact service@nuvoriaxn.com before dispatch. Cancellation and order changes are available before dispatch, with no cancellation fee. A cancelled order receives a full refund to the original payment method. After dispatch, returns follow our Return Policy.
How do returns work?
Request a return within 30 calendar days after delivery. Change-of-mind returns must be unused, unworn and unwashed, with original tags, accessories and packaging where supplied. After approval, send the item within 14 calendar days. Our return warehouse is in China; support provides its full address after approval. The registered business address is not the return address.
Who pays return postage?
For change-of-mind returns, you pay tracked return postage to China. Its cost depends on your carrier, parcel and location. The original US$5.99 standard shipping fee, if paid, is non-refundable for these returns, except where law requires otherwise. We do not charge a restocking fee or deduct the original shipping cost from orders that qualified for free shipping. For damaged, defective, incorrect or materially misdescribed items, we cover necessary return costs and provide an appropriate replacement or refund at no additional cost to you.
When will I receive my refund?
We inspect returns within 3 business days after receipt and notify you of the result. Approved refunds are issued to the original payment method within 5 business days after approval. Your payment provider may take another 5-10 business days to display the credit. The same issue and bank-posting periods apply to cancellation refunds and refunds approved without a return.
Are any items excluded from change-of-mind returns?
Personalized or made-to-order items, gift cards and sealed hygiene-sensitive items after their seal has been broken are excluded only when the applicable restriction was clearly disclosed before purchase. Ordinary sale items remain eligible under the standard return conditions. These exclusions do not remove remedies for faulty, damaged, incorrect or materially misdescribed goods or other rights provided by law.
How do I choose and care for an item?
Check the individual product page for materials, dimensions and care instructions. Do not assume that all items have the same finish, composition or suitability for sensitive skin. Stop using an item if irritation occurs and contact us if you need help identifying its listed materials.
How do I contact support?
Email: service@nuvoriaxn.com
Phone: +86 760-87898203
Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET, observing EST or EDT as applicable), excluding U.S. federal holidays.
We aim to respond within 1-2 business days.
Legal company name: Zhongshan Lianke Youpin Technology Co., Ltd.
Registered business address: Unit 2, Ground-floor Shop 108, Buildings 17-22, Qingfeng Garden, No. 222 Guangcheng Road, Jixi Community, Xiaolan Town, Zhongshan, Guangdong, China.